Terms and Conditions

Scope

These Terms and Conditions relate to sales made by Filae S.A. on its websites, in particular www.filae.com, www.genealogie.com, and, where appropriate, those of its partners.

Offer and price

Prices and shipping costs are in Euros, VAT included.
The books are sold in compliance with the applicable provisions and more specifically the Lang law on the single price of the book, the latter, excluding postage, being set by the publisher.
The price is due in full and in one payment to the order. All orders are billed and payable in Euros only. For any delivery outside Metropolitan France, any customs fees or local taxes remain the responsibility of the recipient. Offers of goods, services and prices are valid as long as they are available on the website, within the limits of available stocks. For products not stored in the Seller's warehouses, offers are valid subject to availability at Vendor's suppliers. In this context, indications on the availability of products are provided to the Buyer at the time of placing the order. This information comes directly from suppliers, errors or modifications can exceptionally occur.
In the event of unavailability of non-stocked products after placing the order by the Buyer, the Seller will notify the Buyer by mail. Unless the Purchaser desires a replacement for equivalent equipment, the order for the unavailable item will be credited to the billing method associated with your account.

Payment

The payment is made in the conditions provided during the purchase. Delivery charges are the responsibility of the Buyer and are paid by the latter when ordering. All purchases are payable in full when ordering. You need to proceed the initial payment to validate your order.
Only payments by credit card (Carte Bleue, Visa card, Eurocard / Mastercard), transfer, paypal are allowed. For credit cards, the Purchaser must directly indicate the number, its date of validity and the associated cryptogram in the zones provided for this purpose. The entry of credit card information is secured by SSL encryption.

Delivery time

As an indication, the probable delivery date for metropolitan France is indicated on each product description. During the ordering process, and depending on the destination, the delivery date is indicated to the Buyer. The Seller will do his best efforts to respect this date. Except in case of force majeure, the exceeding of more than 7 days of the time indicated in the order may result in the cancellation of the order by the Buyer, if he makes the request by email or registered letter. The Seller disclaims any liability in case of breach of contract due to force majeure (strike, flood, fire ...).

Delivery

Seller reserves the right to split deliveries. The ordered products are delivered by the postal system or by independent carrier, according to the nature of the products and at the exclusive initiative of the Seller.
The products are delivered to the shipping address, information given by the Buyer when the order was taken.
When necessary, it’s the buyer’s responsibility to make the usual reservations before taking delivery of the goods. The Seller reserves the right to forward the goods as best as possible, without incurring any liability whatsoever.

Reclamation

Upon delivery, the Buyer must check the goods. Any reservations on the condition of the goods delivered must be mentioned on the delivery note.
In accordance with the provisions of articles L 611-1, R 612-1 and seq. of the Consumer Code concerning the dispute resolution: When the consumer has submitted a written complaint to the professional and he has not obtained satisfaction or reply within two months, he may submit his complaint to the consumer mediator free of charge. The mediator must be seized within a maximum of one year from the initial claim.
The mediator is MEDIATION-NET. Contact can be made online at the following address : www.mediation-net-consommation.com – or by letter MEDIATION-NET - 34, rue des Épinettes - 75017 PARIS

Genealogical subscriptions

Subscriptions to online services are subscribed for an initial term at a rate set accepted by the Buyer. At the end of the initial period, subscriptions are renewed automatically, tacitly, based on the subscription program chosen by the Buyer. Charge occurs at the rate stated at the time of purchase at the beginning of each billing term of your subscription via the billing method you have provided to us.
The subscription is subscribed in a personal capacity, it cannot be intended for a shared use or to be the subject of exchange of any kind.
The buyer can decide, at any time and at least 24 hours before each term, to cancel the subscription in the account page in the Services or by contacting us by phone, email or letter. L’arrêt de
The buyer can decide, at any time and at least 24 hours before each term, to cancel the subscription on his account page in our website or by contacting us by phone, email or letter. The buyer will retain access to the relevant services for the remainder of the subscription period, after which the subscription will be cancelled.
Any period started cannot be refunded.
In some cases, the subscription can include a free trial. The free trial is for new users only and cannot be combined with another offer. The period starts when the buyer activate his membership by entering his credit card information. No charges will be collected during the trial period. When the free trial period ends, the paid subscription will start. The buyer can cancel at any time during the free trial period and at least 24 hours before its term, and incur no charge. The free trial period will stop immediately.
The professional service provider informs the consumer in writing, by registered letter or e-mail dedicated, not earlier than three months and at the latest one month before the end of the subscription period authorizing the rejection of the renewal, the possibility to not renew the contract he has concluded with a renewal clause. This information, delivered in clear and understandable terms, mentions, in an apparent box, the deadline for termination.
Where this information has not been sent to him in accordance with the provisions of the first paragraph, the consumer may terminate the contract free of charge at any time after the date of renewal. Advances made after the last renewal date or, in the case of automatically renew contracts, after the conversion date of the initial fixed-term contract, are refund within 30 days of the date of termination, less the corresponding sums, up to this one, to the performance of the contract. In the absence of refund under the conditions provided for above, the sums due shall bear interest at the legal rate.
The provisions of this article applies, without prejudice to those which legally submit certain contracts to specific rules regarding consumer information.
The previous three paragraphs are not relevant to the operators of drinking water and sanitation services. They are relevant to consumer and non-professional.

Free trial

Free trial period could be provided to the customers. The free trial is for new users only and cannot be combined with another offer. The validation of a free trial period is subject to entering an authentication code sent by text within the limit of activation by phone number or email. Those offers allowed the recipients to consult the Archives for up to eight archival documents. These offers are subscribed for personal use and cannot be intended for shared use or subject of exchange of any kind whatsoever.

Prepaid subscription & Filae Box

Prepaid card, Filae Box and activation by phone can only be used to activate a Premium Club subscription for a duration corresponding to the selected offer. They cannot be exchange for cash or credit, nor refund or resold.
The subscription must be activated on www.filae.com/activation within 6 month after the purchase date by entering the activating code provided, after that the code will no longer be valid, with no refund available.
To activate a subscription to the Premium Club, the customer must have or create an account on Filae.com. For users who already have an active subscription during activation, the new subscription will take effect at the end of the current subscription.
The giftcards are usable at one time for one account and it won’t be possible to use the value of the giftcard in several times or as credit.
Filae SA declines any responsibility for loss or damage resulting from the use of giftcards or Filae boxes lost, stolen, obtained fraudulently or used without permission or beyond their validity date.

Fair-use

Sites published by Filae SA make text, software, scripts, graphic creations, information, data, images, sounds, videos, interactive features, user-generated information, editorial content available to users ... All of these contents, except images from the public domain are owned or licensed by Filae. As such, they are protected under the intellectual property of Filae and cannot be used for other purposes than those provided by these conditions.
All contents of the websites are provided to users, as is, for the sole purpose of their information in the context of their personal or professional genealogical research and within the limits defined below. Filae strives to ensure completeness and accuracy. Despite the efforts made, the content may sometimes be inaccurate or incomplete and Filae doesn’t guarantee in any way that the content presented on its pages is complete or error free.
The user agrees to:

• access content only through an individual browser for personal research.
• to never use, for any reason, a robot. A "Robot" is any software tool designed to automatically emulate the actions of a human user used to enter data, data migration, bulk data upload, load testing, performance testing, performance monitoring, performance measurement and/or “stress tests”. Bots, crawlers, spiders, dataminers, scraping software and other automatic access tools are expressly prohibited.
• do not circumvent, disable, or interfere with Filae's website security features or that prevent or restrict the use or copying of content or services.
• do not communicate personal access codes to share access to services reserved for subscribers.
• do not create multiple accounts or use temporary email addresses to accumulate the benefits reserved for new registrants.
• make reasonable and strictly personal use of free trial offers.

Any breach by the user of any of these commitments may result in the immediate termination of his membership and the suspension of his account. Filae reserves the right to bring actions against users who have been the origin of unfair practices.

Retraction

For any retraction (goods delivered or service contract), you can use the withdrawal form.

For goods delivered, the buyer has a right of withdrawal. This right must be exercised within fourteen days of receipt of the goods by returning to the seller the goods delivered in their original packaging together with a copy of the invoice or the order number. The return costs then remain the responsibility of the buyer. The package must be returned to :

Filae S.A. - Service retours
91 rue Réaumur
75002 PARIS

Attention, in accordance with the consumer code, this right of withdrawal does not apply in particular to :
- goods made at your request or clearly personalized
- CD, DVD or computer software you have open
- newspapers, periodicals or magazines
- digital content provided on an intangible medium whose performance began with your agreement and for which you waived your right of withdrawal

For service contracts, including online subscriptions, the Burchaser has a period of 14 days from the date of conclusion of the contract to exercise his right of withdrawal, stating an express request from retraction and mentioning the subscription number. This request can be sent to :
- by mail
Filae S.A. - Subscriptions
91 rue Réaumur
75002 PARIS

- or by using our online form by clicking here.

In the case of a subscription preceded by a free trial period, the subscription begins upon validation by the Buyer of the free trial period, before the Customer is eventually debited for the first time.
The validation by the Buyer of the first consultation of a data reserved for the beneficiaries of the subscription is an express request for the beginning of the performance of the service. If the Buyer subsequently exercises his right of withdrawal, an amount corresponding to the service provided until the communication of his decision to withdraw will be deducted from the refund ; this amount is proportionate to the total price of the service agreed in the contract.

Responsibility

Filae SA makes every effort to ensure the confidentiality and security of any data that may be seized or transmitted on its services, but could not be held responsible for any accidental deterioration, loss, or "hacking" that may occur despite all precautions. The user of the service, subscriber or not, therefore releases Filae S.A. from any prosecution and any claim for damages resulting from the loss and / or piracy of data.

Transfer of Ownership - Risk Transfer

The transfer of ownership of the products for the benefit of the Buyer, will be realized after full payment of the price by the latter, regardless of the date of delivery of said products. On the other hand, the transfer of the risks of loss and deterioration of the products will be realized from the delivery and reception of these products by the Purchaser.

Right of access and rectification

Filae S.A. treats all information concerning its Customers and Users with the strictest confidentiality. When ordering, the Buyer only asks the Seller for the information required to process the order (last name, first name, address, e-mail), and prohibits any use of the data communicated on the Filae SA Group's websites for other use than originally intended. In accordance with the Data Protection Act of January 6, 1978, Customers and Users have a right to access and rectify data concerning them.
To learn more, you can consult the page Privacy of our website.

Sharing trees with MyHeritage

Since August 2021, Filae SA is part of the MyHeritage Group (« MyHeritage »). MyHeritage operates worldwide genealogy services similar to those of Filae, with a strict privacy policy to avoid selling or licensing personal data to third parties.
After December 1st, 2021, the individual profiles of the family trees that you have chosen to share and integrate into the Filae search engine will also be indexed in the MyHeritage search engine. As on Filae, this indexing only includes deceased (or presumed to be deceased) and non-confidential persons present in your trees, and with the same fields as in the Filae index. On the MyHeritage search engine, the family tree profiles from your tree may be matched to other family tree profiles to enable family history discoveries.
MyHeritage subscribers who are interested in learning more will get links directing them to the Filae website to access your tree and potentially get in touch with you, in accordance with your tree sharing settings defined on Filae.
Your trees cannot be modified, downloaded or accessible in their entirety from the MyHeritage website
Your privacy is constantly preserved since your identity and your e-mail address are never shared.
Before December 1st, 2021, or at any time after this date, you can oppose to the indexing of the individual profiles of your family trees on MyHeritage, by going to the section "Settings" of your family tree on Filae, sub-section "Sharing", and by clicking the checkbox "Forbid integration in the search engine of MyHeritage".
Your changes will be taken into account as soon as possible, usually immediately, and never exceeding 3 days.

Applicable right

All the clauses contained in these Terms and Conditions, as well as all the operations of purchase and sale mentioned, are subjected to the French law. In case of persistent disagreement on the application, interpretation and execution of these, and if claims are not subject to arbitration, the dispute will be subject to the jurisdiction of the competent French courts.

Acceptance of the buyer

The present terms and conditions as well as the prices are expressly approved and accepted by the Buyer, who declares and recognizes to have a perfect knowledge of it, and renounces, therefore, to take advantage of any contradictory document and, in particular, his own general conditions of purchase, the act of purchase resulting in acceptance of these terms and conditions.

These conditions are subject to change at any time. Filae will notify its users by email in advance of material changes in these conditions.

Filae S.A.
91 rue Réaumur
75002 PARIS

Tel : 01 44 84 95 16
E-mail : assistance@filae.com
RCS Paris B 397 824 285
TVA Intracommunautaire : FR 96 397 824 285

Last update : September 6th, 2023